Service presentation

YellowScan remote assistance

Depending on the chosen option, a defined number of support hours is allocated to the customer’s account. These are available through the Ticket Management System which logs support hours spent on every incoming inquiry.

The following cases will not be deducted from the support hours account:

• Under warranty hardware malfunctions
• Software and firmware bugs

Additional support

On the other hand, the following cases will be deducted from the support hours account:

• Time spent on diagnosing the inquiry (except for the above-stated cases)
• Training refresh
• Data processing requests (e.g. trajectory correction, las generation, line matching, classification, vector extraction)
• Troubleshooting on the use of third-party software or hardware